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Refund policy

Shop Policies

Processing Time

  • The time needed to fill an order varies from 1-7 business days depending on restock dates. For details, see the processing time displayed at checkout, or on your order confirmation email.

Estimated Shipping Time

  • All shipping is sent through the USPS and UPS.
  • North America: estimated 3-10 days
  • Items marked “delivered” by the USPS and UPS are considered delivered for the purposes of refunds and cancellations. 

Shipping FAQ

  • Buyers are responsible for providing an accurate and up-to-date shipping address.
  • If you need to make a change to your shipping address, we will do our best to accommodate you; however, processing begins immediately and there may be instances that your shipping label has been created and cannot be changed. Please contact USPS with your tracking number to have your package rerouted.
  • If an item is not delivered to the buyer because of an inaccurate shipping address, please email us at shop@soso-swag.com, and we can begin the process of reshipment. The customer is responsible for the additional shipping cost.  

Returns, Exchanges, & Cancellations

  • At this time, returns, exchanges, and cancellations are not accepted on certain items.
  • Returns accepted for 10 days, pending approval by SOSO-SWAG.
  • Customer provides return shipping cost.
  • If there is an issue with your order, please make sure to email shop@soso-swag.com within 10 days of delivery to fix any issues & concerns.

WE'RE A BRAND WITH STANDARDS

Be Kind Cap | Mental Health Awareness Hat

Made With Purpose, Not Mass Produced

Every SOSO-SWAG piece is created just for you once your order is placed. This means no overproduction, no shortcuts—just intentional products designed to carry a message that matters. Because what you wear should reflect your journey, not just fill a closet.

Quality You Can Feel, Messages That Last

We use premium materials and high-quality printing methods to ensure your piece looks and feels good wear after wear. Our designs aren’t just trendy—they’re built to hold meaning, spark conversations, and stay with you through every season of life.

Designed to Connect, Not Just Sell

Every product is created with one goal: to break the stigma and start real conversations around mental health. When you wear SOSO-SWAG, you’re not just wearing apparel—you’re wearing a reminder, a message, and a movement that someone else may need to see.

Real People. Real Stories.

More than a brand — this is a community choosing growth, healing, and connection.